The purpose of this advanced practicum is to teach you how to help job seekers effectively deal with a criminal background during their work search. You will learn how to help customers answer questions about their criminal record and how to address employer concerns. Employer incentives such as Fidelity Bonding and WOTC will be reviewed, and you will have an opportunity to share best practices for dealing with criminal backgrounds. Prerequisite: Working with Job Ready Customers
This one-day workshop focuses on the three important elements of effective problem solving: Clarifying the problem, identifying the root cause of the problem, and verifying the problem solution. Participants are provided with models, tools and techniques that enable them to address problematic situations from a systems perspective. A variety of practice activities allow participants to apply techniques for implementing each step of the problem solving process.
This two-day workshop is designed to provide participants with the knowledge and skills required to communicate effectively. The course provides an overview of the communication process: Speaking, listening, and nonverbal communication. In addition, strategies will be taught for managing challenging communication situations such as conflict, criticism and feedback. The workshop is highly interactive and requires participants to practice each skill in activities and role-play situations.